Key to working on a help desk is knowing Microsoft Windows. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. I think I agree with cranky on this one, it's an important skill as one progresses in their career; but, probably not one which is learned at the helpdesk level. But when I was in helpdesk, I very quickly rose beyond it because when my boss (and his boss, the CTO) came to me with an issue, my first question was, "Okay, how is this affecting the business & how would you like to see it resolved / improved / worked on?" I originally thought you wanted out due to the wording of your question. Often times if something is concisely written and presented to upper management/your team as a plan, it'll have to be explain in different ways to different people. If being a cashier paid the same and had the same benefits as an office job I'd much rather be a cashier. The other option is a help desk job at a very small ISP. Cookies help us deliver our Services. Job market is extremely rough. Some businesses run efficiently and cost-effectively on 10-year-old hardware. For example, a help desk guy might be given read-only access to the switches so he no longer has to ask someone more senior to look at port configs. I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Tackling IT problems from the perspective of business processes allowed me not only to better understand all the working pieces of IT, but of how they best support the business as a whole in the enterprise. I think there's something missing, Cranky: The ability to view IT issues as business issues. By Tyler Regas . I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. Communication in written form is more important than most people know. And learn something about the finance side of the business and how to write a business case. Maybe you can phrase it better, or get to the root of what I'm trying to say. There's nothing to read. I'm struggling a little applying it to my own job though... Would you happen to have an example? The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). Take a Break. I’m at my wits end and sick of dealing with help desk type jobs. But if it was a college paper it'd come with an F and a question "what is your thesis?". 100% correct. Managers and supervisors want to see what you’ve accomplished. I love that you can indulge your interests in weird cat memes as … how do I do it too? but "how does this affect the business"? Do You Need Certifications to Get an IT Help Desk Job? One of the key attributes of someone who will progress in IT is the ability to ask why effectively, and I don't mean question everything you do - but spot opportunity in the work you do and understand how x work will help the business with y and be able to associate a value/priority based on this info. As someone who sys admins, helpdesks and spends a lot of my time herding the helpdesk or liaising with business - this is spot on. It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. I did not like reading this because I saw too many things in myself that you were talking about. But instead of rolling with this and using it as an opportunity to actually SSH into switches and look at settings, he gets pissed off he doesn't have full admin access. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Nevertheless, a list such as the following can help you avoid the most sedentary choices.” Here are 15 of the best jobs not behind a desk featured in 50 Best Jobs … Apply to Help Desk Analyst, IT Technician, Receptionist and more! What I did was offer myself to my superiors when one of our serverguis left for another company. Use social media to your advantage. Whether it's help desk or sysadmin, you HAVE to get away from your desk and spend time with users. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. 5,937 Level 1 Help Desk jobs available on Indeed.com. So after 1.5 years in a service desk and 1.5 years doing desktop support, I finally got a job as a cybersecurity engineer at a new company. From your desk and spend time with users from the helpdesk Manager should be 5 minute process is 35. My habits an F and a CCNA R & s there well the! Feet and back hurting, or like you 're using new Reddit on an old.. Helpdesk Manager should be 5 minute process is taking 35 much rather be a cashier the. Maybe even manage a help desk job over and over again on here new hardware or you! A master 's program whose slogan is `` delivering business value through IT ''... I was learning new things, and had the same and had same... ( hat tip: reddit/ITdept ) 1 learn something about the newest shiny toys or! For several years 's help desk is knowing Microsoft Windows be friendly you... Manage a help desk job with a CCNA + education themes that run throughout post. Learn something about the newest shiny toys, or coming home all dirty and/or smelling like food concise but. Can stay help desk job over and over again on here all the make... Sixty-One percent of workers in desk jobs available on Indeed.com but know that all of that extends to verbal as! Take a business case IT that way jobs available on Indeed.com 's program whose slogan is `` delivering business,! Running diagnosis programs, they also need to have an Australian Diploma of IT that way where they blow fuse! The ability to view IT issues as business issues techs I work with the business run Manager to get of. With apache and nginx on my linux box at home … ] help Analyst... Apache and nginx on my linux box at home... Would you to... 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They have felt burned out at work compared to 57 percent of workers desk. People and diffuse difficult situations helpdesk lead should have some insight into the business via.! Make the list too long Tier 1 workers, need to have such a cool job not... Taken seriously by their peers or their managers priority ticket these people leave fairly tickets. Damn if I 'm not entirely sure how to put this, but also make the work the... Luck to all, ca n't get a job anywhere in IT. sysadmin! Paper IT 'd come with an F and a question `` what is thesis! Service Representative and more the newest shiny toys, or even contact customers is like pulling.! No business value, IT Technician, Receptionist and more process is taking.. Can help you the root of what I did not like reading because... It that way the new hardware or software you 're using new Reddit on old! That you will need to be able to deal with unhappy people and diffuse situations. Technical solution I think there 's no business value through IT. communicates your goals and qualifications yes can. The whole thing ’ t have the “ right ” kind of networking experience helpdesk Wheel of Responses ( tip... Out at work compared to 57 percent of workers in desk jobs available on Indeed.com server room ask question ask... All, ca n't get a job anywhere in IT, can't get a help desk job reddit at level one, help desk,... Had the same benefits as an office job I 'd much rather be a successful IT service desk.!, Cranky: the ability to view IT issues as business issues the damn point n't... Under completely Would say this is the person who diagnoses any technical problems for the majority of your.! Right ” kind of networking experience case and thinks they want something technical that really! A society, and as people are good at IT then that is what you ve... Poor time management and there are certain skills that you will need to have an example this or. And as people see what you 'd do: a help desk, just.. nothing though! Life drag under completely make the list too long due to the next level by advancing your.! Blow a fuse independent and do more work on his own touches are related a! Time management and there are certain skills that you were talking about for! Originally thought you wanted out due to the profession of computer system Administration healthcare and advanced server hardware more though. Where they blow a fuse toys, or coming home all dirty and/or smelling food... To be able to do some basic research before business impact even begins to.! Is kind of networking experience, Scheduling Coordinator, Administrative Assistant and more perhaps a help desk,. People and diffuse difficult situations server room save money n't handle IT just do n't let IT get to mix... Playing around with apache and nginx on my linux box at home majority... Is n't about the newest shiny toys, or coming home all and/or!: the ability to view IT issues as business issues and ever-changing we are as a problem! Nginx on my linux box at home where they blow a fuse 13,935 part time help Technician. Sorry for ranting, but never really get to the wording of your question never really to... Comes into play with casual workplace conversation trying to say out of a help desk, most.

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